Your agreement with JAG Floors
Welcome to JAG Floors. By using our website, placing an order, or engaging with our services, you agree to these comprehensive terms and conditions. They are designed to ensure a fair and transparent experience for all our valued customers in Stockport and beyond.
Understanding your purchase and project
When you choose JAG Floors for your high-quality flooring solutions, whether it's hardwood, laminate, vinyl, or carpet, please note that pricing and project timelines are subject to change if the initial details of your project evolve. We commit to providing quality materials and professional installation services. To ensure smooth progress, customers must provide accurate information, grant necessary site access, and ensure a safe workspace for our team. Deposits may be required for certain orders, and all payments are due as per our agreed terms. Rest assured, all products come with applicable manufacturer warranties, and our installation services are guaranteed for [[number]] days.
Your responsibilities as a customer
As a valued customer of JAG Floors, your cooperation is key to a successful experience. Please ensure all personal and project information provided is accurate and up-to-date. When picking up online orders from our Stockport shop, please bring your order confirmation and valid identification. For installation services, it is your responsibility to prepare the site by clearing furniture and ensuring easy access. We expect respectful communication with our team members. Any misuse of our website, including attempts to compromise its security or integrity, is strictly prohibited.
Resolving disputes and issues
At JAG Floors, we strive for complete customer satisfaction. If you encounter any issues with your order or service, please contact us immediately at [[phonenumber]] or via email at [[email]]. We commit to addressing all concerns promptly and fairly. Disputes will be handled in good faith through direct communication and negotiation. In the event of unresolved issues, both parties agree to explore mediation as a first step before pursuing legal action. Our aim is always to find an amicable solution that upholds our commitment to quality and service for all customers in Stockport, United Kingdom.